Everything You Want to Know, Right Here

We've compiled the 10 most common questions about crystal, subscriptions, shipping and returns & exchanges.

crystal comes from Tengchong and Ruili in Yunnan and surrounding mining regions. Raw stones are handpicked by crystal artisans whose skills have passed through generations, tested by nationally recognized third-party appraisal institutes, and accompanied by certificates — guaranteeing genuine natural Grade A crystal with no dyeing or acid treatment. Origin and mining information for every stone accompanies the box, traceable at every step.

Every stone comes with an authoritative appraisal certificate, and the certificate number can be verified on the appraisal institute's official website. You may also return the stone to us for re-inspection within 7 days of delivery; if it is not genuine natural Grade A crystal, we will refund you in full and cover the testing fee.

We never force renewals. You can cancel anytime by emailing hello@angelsigils.life and we will assist you. Cancellation takes effect immediately; boxes already shipped this month are unaffected, and no further charges are made from the following month.

We currently ship to mainland China, Hong Kong, Macau, Taiwan, Singapore, Malaysia, Japan, South Korea, the United States, Canada, Australia and major European countries. Shipping options and fees are displayed automatically at checkout, and subscriptions of 12 or more months enjoy free international shipping.

Yes. Following a "season + theme" rotation, we feature varieties such as Hetian crystal, jadeite, Xiuyan crystal, Dushan crystal and Aventurine, keeping neighboring months distinct in type and color whenever possible. Premium members can specify preferred varieties by email and we will do our best to honor them.

Within 7 days of delivery, damaged, missing or defective boxes can be returned or exchanged free of charge with no conditions, and we cover shipping both ways. Natural characteristics of crystal — such as inclusions, grain and color variation — are not considered quality defects. For jewelry, once the seal is broken, returns due to "not liking it" are not accepted in principle; we appreciate your understanding.

Each box contains a unique QR code. Scan it to enter your personal page, enter the serial number from the box, and unlock the month's digital guide. The guide includes four steps — cleansing the hands, visualizing, making a wish and keeping it close — with both text and audio guidance you can save to your phone and revisit anytime. Content updates with each month's theme.

Yes. Premium members can specify preferred varieties, colors and meaning themes. All members can "pause" for 1–2 months free of charge — no charges, no shipments during the pause, and you can freely choose when to resume. Both pausing and resuming are done by emailing our support team.

Your address, email and payment information are used solely for order fulfillment and customer service, and are never sold or shared with third parties. Payments are securely processed by Stripe, and we never store full card numbers. For details, please see our Privacy Policy Blog Referral Refund Policy Disclaimer.

No, we make no such claims. Angelsigils provides emotional comfort, cultural heritage and a sense of ritual. The beauty of crystal and the practice of blessing are a comfort to the heart and an order to daily life. We never claim any spiritual efficacy, fortune-changing, or medical benefits. May you enjoy the quietude of the process itself.

Still have questions?

Our customer service team replies to every message within 24 hours.

Contact Us

Compliance notice: Angelsigils provides emotional comfort and ritual experiences. We make no claims of spiritual efficacy, fortune-changing, or medical benefits.